Refund policy

Returns & Refunds

We want you to be completely happy with your Loyster order. If something isn't right, here's how returns work.

30-Day Returns

You can return most items within 30 days of delivery. Items must be unused, in their original packaging and in resellable condition. To start a return, contact us at daghanbaran01@gmail.com with your order number and we'll send you return instructions, including the correct return address for your item.

Your Legal Rights (UK)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason. Under the Consumer Rights Act 2015, if an item is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement or refund. Nothing in this policy affects your statutory rights.

Damaged or Faulty Items

If your order arrives damaged or faulty, contact us within 48 hours of delivery with photos of the item and packaging. We will send a free replacement or issue a full refund — whichever you prefer — and we cover any return costs.

Personalised Items

We're unable to accept returns on customised or personalised products unless they arrive damaged or faulty. Please check all personalisation details carefully before ordering.

Refund Processing

Once your return is received and inspected, your refund will be issued to your original payment method within 14 days. Depending on your bank, it may take a further 5–10 business days to appear.

Return Shipping

Unless an item is faulty or we made an error, return postage is the customer's responsibility. Please always contact us before sending anything back — some products are dispatched from partner warehouses and returns sent to the wrong address cannot be refunded.