Help / FAQ

Frequently Asked Questions

Shipping

How long does delivery take?
Orders are processed within 1–3 business days. UK-stocked items typically arrive within 2–5 business days after dispatch. Some products are shipped directly from our international partner warehouses and typically arrive within 7–15 business days. You'll receive a shipping confirmation with tracking details as soon as your order is on its way.

Do you ship outside the UK?
Please check available shipping destinations at checkout. If your country isn't listed, get in touch and we'll try to help.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in resellable condition. This doesn't affect your statutory rights under UK consumer law.

How do I start a return?
Contact us via our Contact page with your order number and we'll send you return instructions, including the correct return address for your item.

When will I get my refund?
Once your return is received and inspected, refunds are processed to your original payment method, usually within 5–10 business days.

Orders

How can I track my order?
You'll receive a tracking link by email once your order ships. If you can't find it, check your spam folder or contact us directly.

Can I change or cancel my order?
Contact us as soon as possible after placing your order — we can usually make changes before it ships, but can't guarantee it once an order is in processing.

Still need help?

Reach out via our Contact page and we'll get back to you as soon as we can.